Reference

What You Agree To When You Use ac365

Your use of ac365 is subject to these terms, and access depends on your local law and eligible region in Bangladesh.

Account eligibility by local lawBangladesh-applicable termsbKash, Nagad, Rocket wallet rulesData handling and retentionContact path for legal queries
ac365 What You Agree To When You Use ac365
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Query

If a term on this page is unclear, or you need to raise a formal concern about your account, use the channels below. We handle legal queries separately from general account support — flag your message as a legal matter so it reaches the right team without delay.

Live Chat Support Open the chat icon from any page on ac365. Mention 'legal query' in your first message so the agent routes it correctly and without back-and-forth.
Email for Formal Concerns Send a written account concern to our support email. Include your account ID, the specific term in question, and your bKash or Nagad wallet number for identity checks.
Account Help Centre The Help Centre inside your account dashboard holds answers to common legal and eligibility questions — check there before raising a formal support ticket.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data — including wallet details linked to bKash, Nagad, or Rocket — is held under standard encryption and is not shared with third parties outside of payment processing and legal compliance requirements. Here is what we commit to on data, security, and your right to request changes.

Data Retention

We keep account data for as long as required by our operational and legal obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Handling

ac365 uses session and analytics cookies. You can adjust cookie preferences through your browser settings. Disabling cookies may affect how account pages load on mobile.

Account Security Practices

Login requires OTP verification tied to your registered number. We do not store full wallet PINs. Any suspicious login attempt triggers an automatic account flag for review.

Requesting Changes or Deletion

To update personal details or request account deletion, contact support via live chat or email. Wallet-linked details require identity confirmation before any change is processed.

Common Legal Questions About Your ac365 Account

These are the questions we get most often about account terms, data rights, and eligibility. If your question is not here, use the live chat or email path listed above.

Yes. Access depends on your local law and eligible region. You must confirm that using an account is permitted under the laws that apply to you before you proceed.

We collect your name, contact number, and the wallet details you use — bKash, Nagad, or Rocket — for identity verification and payment processing purposes only.

Yes. Send a deletion request via email or live chat with your account ID. Wallet-linked details require one identity confirmation step before deletion is completed.

Accounts flagged for access from ineligible regions may be suspended. Wallet balances are handled according to the withdrawal terms in place at the time of suspension.

Contact support via live chat and mark your message as a legal dispute. Include your account ID and the specific transaction or term you are querying for a faster resolution.

Updated terms are posted on this page first. Continued use of your account after the posting date means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.